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Director , HR Service Center

Description

LifePoint Health was founded on the idea that everyone deserves quality healthcare close to home and that strong healthcare creates strong communities. Our Mission is Making Communities Healthier.
LifePoint Health has an exciting opportunity for a Human Resources Director to join our team at our HR Service Center located in Henderson, North Carolina.
This Human Resources Director is responsible for overseeing the effective operations of the Service Center, which currently supports 9 LifePoint facilities across the US, with the goal of eventually supporting 70+ facilities. The Human Resources Director will play a key role in delivering high quality services to our hospitals and employees. This position will be responsible for providing management in developing and executing human resources transactional services. This person will also provide leadership to a team of HR Specialists both on site and remote. Key Responsibilities:
  • Direct day to day operations of the Service Center Specialists (SCS) team to ensure they meet and exceed established goals and service level agreements; provide appropriate corrective action
  • Ensure proper recruitment, training, staffing and technology to handle ticket volume and contractual requirements
  • Analyze HR Service Center data, provide reports on business trends, and partners with HR Business Partner and Centers of Excellence to determine root cause and identify improvement actions
  • Partner with various HR professionals at multiple locations to ensure processes are followed
  • Prepare, develop and analyze reports, collect and analyze data to improve the process and results
  • Develop short and long-term business and strategic plans and organizational structure within the HR Service Center

Qualifications

Education:
  • Bachelor s degree or similar work experience required
  • PHR or SPHR certification preferred
Experience:
  • 7+ years of HR experience required, including leadership responsibilities and multi-site experience; call center experience preferred
  • 5+ years of Service Center management experience is ideal
  • Strong ability to develop spreadsheets and reports to analyze service benchmarks; Experience with budgeting and scheduling preferred
  • Exceptional customer service, accountability, problem solving, and conflict resolution skills; strong ability to multi task and remain calm under pressure
  • Experience utilizing HRIS, payroll and applicant tracking systems, preferably Lawson and Taleo
Skills:
  • Experience creating influence and partnership through relationship building and communication
  • Ability to solve complex problems quickly and efficiently
  • Able to communicate and work directly with customers, stakeholders, subject matter experts and colleagues across the organization
  • Ability to implement and sustain processes
LifePoint Health was founded in 1999 on the idea that everyone deserves quality healthcare close to home and that strong healthcare creates strong communities. Today, our national network of hospitals, post-acute service providers and outpatient centers is united by a singular mission of Making Communities Healthier. But we are more than just a network of healthcare facilities we are an integral part of community life, and we are proud to play a role in helping our communities thrive.


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