Director , HR Service Center

This Human Resources Directorisresponsible for overseeing the effective operations of the Service Center, which currentlysupports 9 LifePointfacilities across the US, with the goal ofeventuallysupporting 70+facilities. The Human Resources Director will play a key role in delivering high quality services to our hospitals and employees. This position will beresponsible for providing management in developing and executing human resources transactional services. This person will also provide leadership to a team ofHR Specialists both on site and remote. Key Responsibilities: Direct day to day operations of the Service Center Specialists (SCS) team to ensure they meet and exceed established goals and service level agreements; provide appropriate corrective action Ensure proper recruitment, training, staffing and technology to handle ticket volume and contractual requirements Analyze HR Service Center data, provide reports on business trends, and partners withHR Business Partner and Centers of Excellence to determine root cause and identify improvement actions Partner with various HR professionals at multiple locations to ensure processes are followed Prepare, develop and analyze reports, collect and analyze data to improve the process and results Develop short and long-term business and strategic plans and organizational structure within the HR Service Center Job Requirements Education: Bachelor's degree or similar work experiencerequired PHR or SPHR certification preferred Experience: 7+ years of HRexperiencerequired, including leadership responsibilities and multi-site experience; call center experiencepreferred 5+ years of Service Center management experience is ideal Strong ability to develop spreadsheets and reports to analyze service benchmarks; Experience with budgeting and scheduling preferred Exceptional customer service, accountability, problem solving, and conflict resolution skills; strong ability to multi task and remain calm under pressure Experience utilizing HRIS, payroll and applicant tracking systems, preferably Lawson and Taleo Skills:               Experience creating influence and partnership through relationship building and communication Ability to solve complex problems quickly and efficiently Able to communicate and work directly with customers, stakeholders, subject matter experts and colleagues across the organization Ability to implement and sustain processes
Salary Range: NA
Minimum Qualification
8 - 10 years

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